Shipping Policy Guidelines
At Koshersupplements.com, we want to ensure a smooth and efficient shipping process for all our customers. Our Shipping Policy provides guidelines and information regarding shipping methods, processing times, tracking, and other relevant details. By making a purchase from our website, you agree to adhere to the terms and conditions outlined below.
Shipping Methods and Availability:1.1 Available Shipping Methods: We offer standard shipping as our primary shipping method. Expedited shipping options may also be available, depending on your location and product availability. The available shipping methods will be displayed during the checkout process.1.2 Shipping Locations: We currently ship to addresses within US. If your location is not included in the available shipping destinations, please contact our customer support for further assistance.Order Processing:2.1 Order Verification: Upon placing an order, we may perform verification procedures to ensure the accuracy of the provided information. This may include verifying the billing address, contact details, and payment method. In some cases, additional documentation or information may be required to complete the verification process.2.2 Order Processing Time: Once your order has been verified and payment has been successfully processed, we will begin processing your order. Order processing typically takes 2-3 business days, excluding weekends and holidays. Please note that processing times may vary during peak seasons or promotional periods.Shipping Time:3.1 Estimated Delivery Time: The estimated delivery time is calculated based on the selected shipping method and the destination address. Please note that the estimated delivery time is provided by the shipping carrier and is subject to change due to unforeseen circumstances, such as weather conditions or customs delays.3.2 Tracking Information: Once your order has been shipped, we will provide you with a tracking number, if available, along with instructions on how to track your package. You can use the tracking number to monitor the progress of your shipment through the shipping carrier's website.Shipping Costs:4.1 Shipping Charges: The shipping charges will be calculated based on the selected shipping method, the destination address, and the total weight or dimensions of the package. The shipping charges will be displayed during the checkout process before you finalize your order.4.2 Customs and Import Duties: Please note that customs and import duties may be applicable for international shipments. These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient. It is recommended that you check with your local customs office for more information on potential fees or restrictions.Address Accuracy:5.1 Shipping Address: It is your responsibility to provide an accurate and complete shipping address during the checkout process. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.5.2 Address Changes: If you need to make changes to the shipping address after placing an order, please contact our customer support as soon as possible. We will make every effort to accommodate your request; however, changes may not be possible if the order has already been shipped.Delivery Issues:6.1 Non-Delivery: In the event of a non-delivery or if you have not received your package within the estimated delivery time, please contact our customer support for assistance. We will work with the shipping carrier to investigate the issue and resolve it in a timely manner.6.2 Damaged or Missing Items: If you receive a package with damaged or missing items, please refer to our Claim & Return Policy for instructions on how to report the issue and seek resolution.
Amendments:We reserve the right to modify or update this Shipping Policy at any time without prior notice. The revised version will be effective immediately upon posting on our website.If you have any questions or need further assistance regarding our shipping process, please contact our customer support. We are here to ensure a positive and satisfactory shopping experience for all our customers.