At KosherSupplements.com, we aim to provide a smooth and efficient shipping process for all our customers. This Shipping Policy outlines our methods, timelines, tracking procedures, and international guidelines. By making a purchase from our website, you agree to the terms and conditions below.

1. Shipping Methods and Availability

1.1 Available Shipping Methods:
We offer standard shipping as our primary method. Expedited shipping options may also be available depending on your location and product availability. All available methods will appear during checkout.

1.2 Shipping Locations:
We currently ship to addresses within the United States and to selected international destinations. If your country is not listed at checkout, please contact our customer support for assistance.

2. Order Processing

2.1 Order Verification:
After placing an order, we may verify billing, contact details, and payment information. Additional documentation may be requested to ensure secure transactions.

2.2 Processing Time:
Orders are typically processed within 2–3 business days (excluding weekends and holidays). Processing times may be longer during peak seasons or sales events.

3. Shipping Time

3.1 Estimated Delivery Time:
Delivery time depends on your chosen shipping method and destination. These estimates are provided by the carrier and may be affected by customs inspections, weather, or other unforeseen delays.

3.2 Tracking Information:
Once shipped, you will receive a tracking number and instructions to monitor your shipment through the carrier’s website.

4. Shipping Costs

4.1 Shipping Charges:
Shipping charges are calculated at checkout based on your destination, the selected shipping method, and total package weight or size.

4.2 Customs and Import Duties:
For international shipments, customs duties, taxes, and import fees are the responsibility of the recipient. These charges are determined by your country’s customs authority and are not included in our shipping rates.
Please check with your local customs office for more details on fees, import rules, or prohibited products before placing your order.

5. Address Accuracy

5.1 Shipping Address:
Customers are responsible for providing accurate and complete shipping information. We are not liable for delays or failed deliveries caused by incorrect or incomplete addresses.

5.2 Address Changes:
If you need to modify your shipping address after placing an order, please contact us immediately. Once an order has been shipped, address changes may no longer be possible.

6. Delivery Issues

6.1 Non-Delivery:
If your package is not delivered within the estimated timeframe, contact our support team. We will work with the carrier to investigate and resolve the issue.

6.2 Damaged or Missing Items:
If you receive a damaged or incomplete order, please refer to our Claim & Return Policy for guidance on reporting and resolving the issue.

7. International Shipping Guidelines

We proudly ship kosher vitamins and supplements worldwide. However, international shipments are subject to the import laws and customs regulations of each destination country.

Please carefully review the following before placing your order:

7.1 Import Restrictions:
Certain countries have restrictions on importing dietary supplements, vitamins, or ingredients like melatonin, herbal extracts, or high-strength formulas.

Australia: Melatonin, DHEA, and some herbal formulations may be restricted or require prescription approval.

Canada: Health supplements may be inspected for ingredient compliance.

European Union (EU): Some products containing higher doses of vitamins or botanicals may be refused entry.

Japan and Singapore: Certain ingredients are restricted; customs may require additional documentation.

We recommend verifying your country’s import rules before purchasing.

7.2 Customs Clearance and Delays:
All international packages are subject to inspection by local customs authorities. Customs clearance may cause delivery delays beyond our control. Customers are responsible for any required permits, import documents, or product approvals.

7.3 Taxes, Duties, and Handling Fees:
Any customs taxes, duties, or clearance fees imposed by your local government are the buyer’s responsibility. KosherSupplements.com does not collect or prepay these charges.

7.4 Seized or Returned Packages:
If your package is refused, seized, or returned by customs due to local import restrictions or unpaid duties, we will refund the product cost only after the item is returned to us in sellable condition.
Shipping fees and customs charges are non-refundable.

7.5 Accuracy of International Address:
Please ensure your international shipping details (including postal code and province/region) are entered correctly. We are not responsible for delivery failures due to incomplete or inaccurate address information.

If you have questions about international shipping or product restrictions in your country, please contact our customer support at support@koshersupplements.com